Delivery

Shipping and Returns

Shipping your package

Packages are generally prepared within 2 to 3 business days after receipt of payment. Indeed, because our site offers bulk products, packages are prepared on demand, according to the quantity chosen by the customer. They are then shipped no later than two business days following the preparation of the order. This means that the average time between the order date on the site and the delivery date is between 4 to 5 business days.

Delivery is via Chronopost and packages are delivered without a signature. Packages can also be shipped to relay points. Please select the desired delivery method at the time of your order. Regardless of the delivery method chosen, we will send you an email to inform you that your order has been shipped.

Shipping costs include preparation and packaging costs as well as postage. Delivery charges may be freely revised by the company Un Air D'Ici, without giving rise to customer complaints.

Delivery is free for any order over 49 euros including VAT for delivery to a relay point and from 69 euros including VAT for home delivery. Also, we recommend that you group all your items into one order. We cannot group two separate orders and shipping fees apply to each of them.

We pay particular attention to the shipment of your package, and we cannot be held responsible for the shortcomings of the transport company (Chronopost). However, because customer satisfaction is at the heart of our commitments, we thank you for contacting us in the event of a lost or damaged package, so that we can report the dispute to our service provider and consider together the possible reshipment of the products concerned.

Rest assured that we do everything possible to ensure that your items are properly protected.

Delivery

The company UN AIR D’ICI cannot be held responsible for the consequences of a delay in delivery that is not its fault. In the event of poor reception (breakage, torn bags, etc.), it will issue a credit equivalent to the amount including VAT of the non-consumable products, minus the shipping costs which will be deducted from the total amount of the order. The credit, valid for 12 months, can be used by the customer for a new order on the website. The customer must send their credit request by email to https://www.justebio.bio/fr/nous-contacter accompanied by the order number and a photo to present proof of breakage and/or damage to one or more ordered products.

RIGHT OF WITHDRAWAL


In accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to:

  • The supply of goods made to the consumer's specifications or clearly personalized, such as the bulk packaging of orders placed on the site https://www.justebio.bio/fr.
  • The supply of goods that are likely to deteriorate or expire quickly.
  • The supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection.
  • The supply of perishable goods, manufactured in large quantities specifically for a consumer.

Therefore, we ask you to carefully check the items and quantities chosen before finalizing your order.