The principles of personal data protection of SAS UN AIR D’ICI
Your requests for modifications of your personal data:
● As a user of the services of SAS UN AIR D’ICI, you can modify your personal data from your customer account.
● If you wish to delete your customer account, you can also perform this action (note that this action is irreversible, you will lose access to your order history, loyalty points, promo codes... But it will be possible to create a new customer account) from your customer account.
● It is possible to export your personal data from your customer account.
● For any other request for access, obtaining, rectification, or deletion of your personal data, we invite you to contact our data protection service.
Introduction
This page describes the principles with which SAS UN AIR D’ICI collects different types of data about its customers. The elements described on this page are explained in detail in the data protection principles of SAS UN AIR D’ICI.
This page also details the commitments regarding the security and data protection policy of SAS UN AIR D’ICI in order to respect your privacy as much as possible.
Definitions
To avoid any imprecise interpretation, here are some elements of understanding of terms used:
● Personal data: any information relating to an identified or identifiable natural person is considered to be "an identifiable natural person" a natural person who can be identified, directly or indirectly.
● Processing: any operation or set of operations performed or not using automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, retention, extraction, consultation, use, interconnection, segmentation, etc.).
Data Controller
Any processing of personal information communicated to SAS UN AIR D’ICI is carried out under the responsibility of SAS UN AIR D’ICI, 850 chemin de Villefranche, 84200 Carpentras, SIRET433 902 491 00052.
How do we collect data about you?
The collection of your personal data (such as name and contact details) is most often based on your customer relationship or another relevant relationship with us. For example, we collect data when you perform actions on our services, by registering as a user of our site, using the services of SAS UN AIR D’ICI, or providing us with other information.
When you use the network and communication services of SAS UN AIR D’ICI, for example by making a call or creating your customer account or sending an email, identification data is stored in our systems for the use of the services.
When you visit the websites of SAS UN AIR D’ICI or load pages from them, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.
We may collect data based on your consent.
We record customer service calls to verify the actual discussion, if necessary.
We also collect data from our potential customers when they participate in contests, sweepstakes, or customer events.
What data do we collect?
This data includes your name, first name, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement, and billing information. We store what can be connected to you.
The data created and collected during communication includes information about the communicating parties, the connection time, routing information, data transfer protocol, connection format, and location information.
When browsing the Internet, "measurement data" is collected using cookies. This data cannot be associated with a person.
The customer information we collect helps us personalize and continually improve your shopping experience on the services of SAS UN AIR D’ICI. We use this information to process orders, deliver products and services, process payments, and communicate with you regarding your orders, products, services, and promotional offers, maintain and update our files and thus your accounts with us, provide you with content such as wish lists and customer reviews, and recommend products and services that may interest you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website, and allow third parties to provide technical, logistical, or other functions on our behalf.
List of types of information we collect:
Information you provide to us
We collect and store all the information you provide to us through our website or other means. You can choose not to provide us with certain information, but this decision may limit the use of our services. We use the information you provide to us, in particular to respond to your requests, personalize your future purchases, improve our services, and communicate with you.
Information collected automatically
Whenever you interact with us, we receive and store certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the
SAS UN AIR D’ICI website or advertisements and other content displayed on other websites by SAS UN AIR D’ICI or on its behalf.
Email-related information
To optimize the usefulness and interest of our emails, if your computer allows it, we frequently receive a confirmation of the emails sent by SAS UN AIR D’ICI that you have opened. If you do not wish to receive emails from us, simply notify us in your account.
How do we manage your information?
Please note that the staff of SAS UN AIR D’ICI and its subsidiaries and subcontractors act under the obligation of secrecy when processing data about you.
We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.
Your data is processed to produce and deliver the agreed communication and other services, develop services, bill, provide you with the best and most comprehensive services possible, and inform you about our services.
We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.
We also use the data for customer profiling using billing, usage amounts, customer relationship duration, and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.
We process the data of our potential customers for direct marketing purposes.
We strive to ensure that customer data is up-to-date and correct. We delete outdated and unnecessary data whenever possible.
We protect all data about you through personal access rights based on tasks and prevent third-party access to the data.
Where do we send your data?
We only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.
When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for this kind of handling for you.
The data protection principles of SAS UN AIR D’ICI
The purpose of this data protection policy is to describe the principles and practices that we observe at SAS UN AIR D’ICI to ensure the protection of privacy, communication confidentiality, and the legal protection of our customers.
SAS UN AIR D’ICI regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.
Important core values for SAS UN AIR D’ICI include the confidentiality of customer data and communication, as well as the protection of customer privacy in all company operations. When handling our customers' personal data, we follow French legislation, orders, and instructions from authorities, and good data processing practices.
SAS UN AIR D’ICI implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and legal purposes and are not processed in a manner incompatible with these objectives.
We protect the security of your personal information during transmission by using SSL (Secure Sockets Layer) software that encrypts the information you enter before it is sent to us.
We maintain physical, electronic, and procedural security measures in connection with the collection, retention, and communication of customer personal information. Our security procedures may require us to ask for proof of your identity before we can disclose your personal information to you.
We constantly train our staff on data processing principles and monitor data usage by appropriate means.
General principles of customer data management
The processing of personal data must always be justified for the operations of
SAS UN AIR D’ICI. SAS UN AIR D’ICI has defined the purpose of collecting, handling, and submitting personal data in the following section.
SAS UN AIR D’ICI only processes customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We strive not to process incorrect, incomplete, or outdated data.
The processing of customer data is generally based on a relevant relationship, information received during the use or registration of a service, or your consent. We may also process your data for other reasons, for example, at your request or when required by law. Your information may be processed within SAS UN AIR D’ICI. We encourage our customers to regularly update their contact information.
We record your conversations with our customer service to verify a business transaction, respond to your requests, and monitor and develop service quality.
Please note that as a customer of SAS UN AIR D’ICI, you have the right to check what data about you has been stored in our information systems, or that there is no data about you in our file. You can also refuse the use of your data in accordance with the relevant legislation. The inspection can be carried out once a year free of charge.
The data inspection request must be made with a signed document between SAS UN AIR D’ICI and you.
Collection, retention, extraction, and processing of personal data
Register of data collected directly through the services of SAS UN AIR D’ICI:
Contact form
● Data collected: email and message
● Purpose pursued: Customer relationship management
● Data retention: Database recording
● Retention period: 1 year
● Data access: SAS UN AIR D’ICI customer relationship service
● Are the data stored or processed outside the EU: No
Customer account creation
● Data collected: name, first name, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement, and billing information. We store what can be connected to you.
● Purpose pursued: Order / Order tracking / Address / Returns / Credit / Loyalty management
● Data retention: Database recording
● Retention period: Customer lifetime / Inactive customers for 2 years are deleted.
● Data access: Logistics (partially, only data related to the processing and shipping of your order) / Marketing service / Customer service
● Are the data stored or processed outside the EU: No
Newsletter opt-in form
● Data collected: email
● Purpose pursued: Marketing emails
● Data retention: Opt-in in the database
● Retention period: Customer opt-in duration unless refused by the customer
● Data access: Marketing service
● Are the data stored or processed outside the EU: No
In accordance with the "Informatique et Libertés" law, you can exercise your right of access to the data concerning you and have them rectified via the contact button available at the top of this page
Register of data transmitted to subcontractors through the services of SAS UN AIR D’ICI:
Shopimind
● Provider information: https://www.shopimind.com/
● Provider location: France
● Purpose pursued: Marketing emails
● Are the data stored or processed outside the EU: No
● Provider GDPR charter: https://www.shopimind.com/rgpd/
SENDINBLUE
● Provider information: https://fr.sendinblue.com/
● Provider location: France
● Purpose pursued: Marketing emails
● Are the data stored or processed outside the EU: No
● Provider GDPR charter: https://fr.sendinblue.com/rgpd/
Facebook
● Provider information: https://www.facebook.com/
● Provider location: United States
● Purpose pursued: Connection to your customer account on the site via your Facebook account
● Are the data stored or processed outside the EU: Yes
● Provider GDPR charter: https://www.facebook.com/
Google Analytics
● Provider information: https://analytics.google.com/analytics
● Provider location: United States
● Purpose pursued: Site traffic analysis + Remarketing
● Are the data stored or processed outside the EU: Yes
● Provider GDPR charter:
https://privacy.google.com/intl/en/businesses/compliance/
Google Adwords
● Provider information: https://adwords.google.com
● Provider location: United States
● Purpose pursued: Advertising + Remarketing
● Are the data stored or processed outside the EU: Yes
● Provider GDPR charter:
https://privacy.google.com/intl/en/businesses/compliance
Data transmission and sharing
SAS UN AIR D’ICI can only submit your data to third parties in accordance with applicable legislation. We submit information upon request to authorities, such as the police and security authorities, as well as other authorities for the reasons specified by the legislation.
The information about our customers represents an important part of our business, and our business is not to trade it. We share this information only in the previously expressed cases and for the purposes described in this privacy policy with
SAS UN AIR D’ICI controls and which are either subject to this privacy policy or apply rules at least as protective as those described in this privacy policy.
In addition, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we
will protect your data by ensuring that the subcontractor guarantees the appropriate data processing.
Processing of identification and location data related to electronic communication SAS UN AIR D’ICI treats all data and messages created during communication as confidential. Our staff is bound by a duty of secrecy and a prohibition on using messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, during phone calls, sending electronic messages and SMS, and browsing the Internet, and may contain information about correspondents, connection route or routing, data transfer protocol used, event, and terminals used or their location.
SAS UN AIR D’ICI manages identification and location information of communication in accordance with applicable law for purposes such as implementing and using services, billing, and technical development, consent, marketing. The data may also be used for billing other service providers to the extent necessary.
SAS UN AIR D’ICI may also manage identification data in case of misuse, data security breach, and fault repair.
In all the above situations, we only process identification and location data to the extent necessary to accomplish a specific task.
Use of location data
A real location method where another person can track where another person is requires the consent of the person to be located. The client may not be located at all if they refuse geolocation services.
If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.
Persons authorized to manage identification and location data:
Only specific persons at SAS UN AIR D’ICI whose work requires access to identification and location data can process this data.
In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of networks or communication services, prevention and investigation of abuse, customer service, and marketing. Persons with the right to handle the data can only manage it to the extent required to perform individual tasks.
Duration of processing identification and location data and data storage
We process identification and location data as long as necessary for billing, technical development, fault repair, marketing, misuse investigation, or data security purposes. However, handling only takes place to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.
We store the required billing data for at least one year from the invoice due date and for a period not exceeding three years from the invoice due date, unless it is necessary to retain the data for a longer period related to invoice collection. Otherwise, the data is stored to the extent permitted and required by relevant legislation.
Websites, tracking visits
We also collect data regarding website visits. This data includes the IP address and the corresponding DNS name, the organization that registered the IP address, the name and address of the visited page, the page loading time, and the browser type.
Please note that the IP address is a required identification for the operation of the Internet, used to direct messages transmitted on the Internet to the appropriate locations. Generally, the IP address is not connected to the person using the computer, but it may be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.
Cookies
As a customer of SAS UN AIR D’ICI, you can browse our websites anonymously. However, like most websites, we use cookie technology.
When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help SAS UN AIR D’ICI determine which sections of its websites are the most popular, where visitors go, and how long they stay. The data is used to implement and develop services and target advertisements on the websites.
You can prevent the storage of the cookie by changing your browser settings. In some cases, prevention may slow down or make it impossible to navigate the pages or the website.
Data security
We ensure the security of our services' data using methods proportionate to the severity and sophistication of the threats as well as the cost.
SAS UN AIR D’ICI takes care to perform actions aimed at preventing data security breaches or eliminating disruptions affecting data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when performing the above actions.
We provide information on actions related to the data security of our services and other data security issues through appropriate channels, such as our website or customer bulletins.
To prevent data security breaches and eliminate disruptions affecting data security, we may, among other things, prevent the receipt of electronic messages, remove viruses and other malware from messages, and take other comparable technical measures necessary within the limits authorized and required by relevant legislation. We use physical, administrative, and technical protection measures to keep messages and identification data transmitted over the communication network confidential. These actions reduce the risk of your data being disclosed to third parties and prevent any misuse or other unauthorized access. Some of our services also use standard encryption methods.
Please note that as a user of SAS UN AIR D’ICI services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and control their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them as well as the operating system up to date.
Customer communication and direct marketing
SAS UN AIR D’ICI sends customer messages regarding its products and services to its customers via the consent available in the customer account.
SAS UN AIR D’ICI also sends direct marketing messages in electronic format. You have the right to prohibit SAS UN AIR D’ICI from sending direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or via your customer account available on our website.